Customer contract repository and retention renewal risk spreadsheet — "Failure to enforce non-cancellable contract terms upon early customer termination"
Why the manual spreadsheet breaks financial controls and how a deterministic workflow replaces it.
Termination and notice clauses live in the contract PDF and a risk spreadsheet, so billing keeps invoicing or quietly stops without checking whether the term is non-cancellable.
An early termination is accepted without enforcing the remaining non-cancellable fees, so revenue that the contract still required is never billed.
Contract-intelligence service that extracts termination and notice terms and drives billing: a termination request either collects the remaining obligation or is rejected.
Term assertion: a termination cannot complete unless remaining non-cancellable consideration is billed or a written waiver with an approver is stored.
Three-stage comparison between manual workbook reconciliation and automated rule-based execution.
Termination terms copied into a risk file that billing never reads.
Early terminations waive remaining fees because billing never sees the term.
A stop request is checked against stored terms before invoices end.
A termination cannot complete without billing remaining fees or storing a waiver.
Adjacent spreadsheet failure modes in the same APQC Category 9 process group.
Equipment lease return schedule and settlement payoff calculation file
Allowance for doubtful accounts working spreadsheet
Collections aging workbook and AR export pack
Scope the replacement architecture for manual review of customer contract termination terms and notice clauses or combine multiple failure modes in the directory.
