The Challenge
The company's healthcare department was hemorrhaging budget — $66k annually on a single junior Telehealth Coordinator whose output was bottlenecked by the limits of a 40-hour workweek. Leadership demanded a fundamentally different approach.
"A custom Claude 3.5 Haiku agent trained on internal SOPs now handles virtual visit scheduling, platform management, patient onboarding, outperforming the previous junior Telehealth Coordinator in speed and consistency."
Interactive ROI Model
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Live ModelIncludes salary, benefits, equity, and taxes.
Includes SaaS fees, tokens, and maintenance.
The Solution
Rather than a simple chatbot, the team deployed Claude 3.5 Haiku in an autonomous loop — the agent reads incoming tasks from a queue, breaks them into subtasks, executes each one, and posts completed work for async human review. The entire telehealth coordinator pipeline was reimagined as event-driven agent orchestration.
Productivity Analysis
40hr week, minus PTO, holidays
24/7/365 · No downtime
An AI agent delivers 6,880 additional operational hours per year compared to a human employee — equivalent to hiring 5 additional FTEs.
Key Results
The Claude 3.5 Haiku agent achieved a 36.7x cost multiple while simultaneously improving output quality. Error rates dropped 73% compared to the human baseline, and turnaround time went from business days to minutes. The CFO called it "the highest-ROI line item in the entire P&L."
Why This Works
No FICA, FUTA, or state UI taxes.
Eliminate stock grants and vesting liabilities.
No 3-6 month ramp-up period.
Consistent quality with no fatigue.
No health insurance or 401k match.
Scale agents instantly.