The Challenge
Competitive pressure forced the issue. Rival firms were delivering cx outputs in hours while this team took days. The lead CX Analyst was talented, but no individual contributor could match the throughput that AI-augmented competitors were achieving.
"An e-commerce company deployed Claude Opus for voice-of-customer analysis, NPS driver identification, and journey mapping."
Interactive ROI Model
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Live ModelIncludes salary, benefits, equity, and taxes.
Includes SaaS fees, tokens, and maintenance.
The Solution
The team deployed a custom AI agent powered by Claude Opus, specifically trained on the company's historical data and compliance guidelines. This agent was integrated directly into their workflow, capable of handling requests 24/7 with human-in-the-loop validation for edge cases.
Productivity Analysis
40hr week, minus PTO, holidays
24/7/365 · No downtime
An AI agent delivers 6,880 additional operational hours per year compared to a human employee — equivalent to hiring 5 additional FTEs.
Key Results
Within weeks, the department saw a 29x return on investment. The agent processes tasks instantly, removing the backlog completely. The CX Analyst costs dropped by 96%, while output consistency improved due to the deterministic nature of the AI.
Why This Works
No FICA, FUTA, or state UI taxes.
Eliminate stock grants and vesting liabilities.
No 3-6 month ramp-up period.
Consistent quality with no fatigue.
No health insurance or 401k match.
Scale agents instantly.